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Customer Care Team

Neora’s Customer Care Team is tasked with one simple mission: keeping you happy. We are here to help and, when we learn about an issue, our goal is to make it right. Please don’t hesitate to contact us!

Contact Information

Phone: 1300-637-486

From overseas: Australia: +61 8 6245 0320

Support Hours: Monday – Friday. 9am – 5pm AEST

Email: support.apac@neora.com

From overseas:

New Zealand: +64 9 8011008

Singapore: +65 31583050

Japan: +81 3 68635390

The Philippines: +63 2 2312224

Mandarin and Cantonese Enquiries:

Contact us via our WeChat official account for Mandarin/Cantonese speaking enquiries.

To start a live chat with our Mandarin/Cantonese speaking agents, please download the WeChat application and scan the QR code below to follow the Neora WeChat official account

10am to 6pm, Monday to Friday (Beijing Time)
1pm to 9pm, Monday to Friday (AEST/AEDT)